Frequently Asked Questions
  • Setting up a new domain's nameservers
  • How do I manage my account
  • How do I login to Direct Admin
  • How do I login to FTP

How do I setup my domain to use ThisIsShared hosting?

Login to the website at which you registered the domain with. Navigate to your domain settings and change the nameservers to be the following below:

Nameserver 1:
Nameserver 2:

How do I manage my account? (Billing/Plan/etc.)

We apologize in advance, but the client portal, where you can manage your account (billing/plans/etc), has currently been taken offline. If you need to make an adjustment to your account do not hesitate to email us at

How do I login to Direct Admin?

The direct admin control panel can be found on the Client Login page.

You can also access direct admin by naviagting to your website and use port 2222. (i.e.

How do I login to FTP?

If you already haven't done so, download an FTP client (i.e. FileZilla).

Now that you have your FTP client ready we can go ahead and connect with using the information below.

Username: your_user_name
Password: your_password
Port: 21 (If you want to use sftp use port 22)

Note: If for some reason port 21 doesn't work make sure you're not behind a NAT network.